Our Guarantee & Warranty - Aspen Attic Insulation Austin

The Aspen Attic Insulation Austin Guarantee

Here’s what our guarantee means in plain language: if we install insulation in your Austin attic and it isn’t done right, we come back and fix it. No arguing, no waiting three weeks, no “that’s normal settling.” The repair is free. We put that in writing on every job we do, and it covers labor and materials for 365 days from the day we finish. Garrett Sloane, Owner, signs off on that promise, and his crew knows he means it. If something fails in that first year, one phone call to (325) 246-2929 gets a real person and a scheduled return visit. That’s the whole guarantee. Short, specific, and backed by people who answer the phone.

Call (325) 246-2929

What’s Covered

• Workmanship for a full year. Every install we do in Austin is covered by the 365-Day Done Right Promise, in writing, covering labor and materials. If it fails, the second visit is free.
• Materials matched to the job. We stock eight premium brands – Owens Corning, Johns Manville, Knauf, Rockwool, CertainTeed, Icynene, Demilec, and GreenFiber – so the right product goes in your attic, not just the one we happen to have on the truck that day.
• Cleanup before we call it done. We don’t leave fiberglass dust in your hallway or hose debris in your flower bed. The attic and entry path are clean when we leave. If they aren’t, that’s a callback under the guarantee.
• On-time arrival, or you know about it. We give you a window and we hit it. If something goes sideways on the road, you get a call, not a mystery afternoon.
• The written price is the price. You get a written quote before any work starts. No post-job surprises, no “we found something” upcharge. That’s part of the deal, every job, no exceptions.

Our Satisfaction Promise

If you’re not satisfied with the insulation work we did in your Austin home, here’s exactly how the make-it-right process works.

Call us. A live person answers, 24/7. Tell them what’s wrong – maybe a section of blown-in insulation settled more than you expected, maybe the spray foam didn’t cure the way it should, maybe something just doesn’t look right. We schedule a return visit at a time that works for you.

When our technician arrives, they’ll be the same standard every time: background-checked, identity-verified, in a clean marked uniform, and showing a photo ID badge at the door. Before the visit, you’ll get their name and photo sent to you. If anyone else shows up claiming to be from Aspen, the visit is free and we make it right. That’s the Threshold Standard, and it applies to every visit, including warranty callbacks.

We assess the issue, explain what happened in plain language, and fix it. Most warranty repairs are done in a single visit. If we need to order material, we tell you when it arrives and when we’ll be back. The second visit is always free under the Done Right Promise. Garrett Sloane is the owner, not a call center, and if something isn’t right he wants to know about it before it becomes a bigger problem.

Licensed & Insured Backing

A written guarantee is only as good as the company standing behind it. We’re licensed and insured in Texas, which means the paperwork you’re holding is enforceable and backed by real coverage. If a technician gets hurt in your attic, our insurance handles it – not your homeowner’s policy. If something goes wrong with the install, our license means there’s a process to hold us accountable, and our guarantee means you won’t need to. Austin homeowners sometimes ask us “why does this matter?” Because a handyman with a truck and a business card can disappear. A licensed and insured crew with a 365-day written promise has to answer for the work, and we do. That’s the foundation under every job: credentials that back the guarantee, and a guarantee that backs the workmanship.

Frequently Asked Questions About Our Guarantee